Indonesia’s Bank Central Asia, DBS Singapore, South Korea’s Toss Bank, and China’s Alipay were voted the Most Recommended Retail Bank, Most Selected Main Bank, Most Recommended Digital-only Bank and Most Recommended Platform, respectively, in the 2023 BankQuality™ Consumer Survey

The failure of Silicon Valley, Silvergate and Signature banks was caused by asset-liability mismatches, interest rate hikes and insufficient diversification, with many other US banks set to crack

Banks are forward-looking, leaving the pandemic behind and helping clients to expand in the region by digitising operations and embarking on sustainability journeys

Alipay emerges as the best platform, driven by its impressive performance in coverage, connectivity and ecosystem, while GCash excels in customer base, usage and engagement, and Wise scores on performance

CaixaBank in Spain and South American bank Itau Unibanco topped this year’s inaugural Global Retail Bank Ranking

K PLUS grew its user base by 17% from 17.3 million to 19.7 million between 2021 and 2022, with financial transactions...

The increased adoption and innovation of digital technologies have enhanced...

The increasing demand for relevant, immediate, and interactive customer...

The India BankQuality™ Consumer Survey (BQS) and Rankings rely on responses...

The Thailand BankQuality™ Consumer Survey (BQS) and Rankings rely on responses...

The Indonesia BankQuality™ Consumer Survey (BQS) and Rankings rely on responses...

This report offers a comprehensive analysis of the top retail banks in key...