World's Best Retail Banks Ranking 2024

TABInsights has assessed the world’s largest and strongest retail banks in key markets globally and produced a comprehensive ranking that evaluates their capabilities across seven critical dimensions: retail financial performance, retail focus, digital customer base, brand strength, sales management, customer experience, and risk management. The assessment does not consider individual bank size as the primary strength factor and instead uses growth figures in order to standardise the evaluation process.

We anticipate releasing the complete 2024 ranking in June 2024.

Ranking 2023
Rank FI Country/Region Retail Financial Performance Retail Focus Digital Customer Base Brand Strength Sales Management Customer Experience Risk Management Final Score
Revenue Revenue growth 2023 Revenue growth 2019-22 ROE Improvements in ROE CIR Improvements in CIR Total Score Portion of book is retail Total Score Digital active Definition of digital active Total Score Deposits market share Deposit growth 2023 Deposit growth 2019-22 Total Score Digital sales Fee income Fee income growth Total Score Digital engagement NPS Average Android score Total Score Quality of book Improvements in quality of book Total Score
Score Score Score Score Score Score Score 20% Score 5% Score Score 20% Score Score Score 20% Score Score Score 15% Score Score Score 15% Score Score 5%
5 10 5 10 10 10 10 20.0 10 5.0 10 10 20.0 10 10 5 20.0 10 10 10 15.0 10 10 5 15.0 10.0 10.0 5.0 100.0
1 JPMorgan Chase USA 5.0 10.0 0.0 10.0 10.0 6.0 10.0 17.0 10.0 5.0 7.8 7.0 14.8 6.0 0.0 5.0 8.8 6.0 5.0 1.0 6.0 9.0 3.2 4.4 10.0 6.0 3.0 2.3 63.8
2 China Construction Bank China 4.0 5.0 3.0 9.0 7.0 10.0 8.0 15.3 8.0 4.0 6.0 7.0 13.0 5.0 9.0 4.0 14.4 5.2.0 4.0 5.0 7.1 4.0 3.2 3.0 6.1 8.0 0.0 2.0 62.0
3 Emirates NBD UAE 1.0 10.0 2.0 10.0 0.0 9.0 2.0 11.3 7.0 3.5 8.5 5.0 13.5 7.0 6.0 4.0 13.6 4.8.0 7.0 9.0 10.4 4.0 4.2 4.2 7.4 4.0 2.0 1.5 61.3
4 China Merchants Bank China 2.0 1.0 3.0 9.0 10.0 6.0 6.0 12.3 10.0 5.0 3.9 10.0 13.9 1.0 10.0 4.0 12.0 7.0 8.0 0.0 7.5 4.0 3.3 4.9 7.3 7.0 1.0 2.0 60.1
5 Bank of China China 3.0 10.0 3.0 8.0 7.0 8.0 7.0 15.3 7.0 3.5 1.9 10.0 11.9 3.0 9.0 3.0 12.0 4.0 3.0 10.0 8.5 4.0 3.3 3.2 6.3 8.0 0.0 2.0 59.5
6 CaixaBank Spain 2.0 10.0 3.0 4.0 6.0 6.0 10.0 13.7 10.0 5.0 6.1 5.0 11.1 9.0 0.0 5.0 11.2 6.5.0 6.0 0.0 6.3 8.0 6.8 4.6 11.6 2.0 0.0 0.5 59.4
7 UOB Group 1.0 10.0 0.0 6.0 5.0 5.0 6.0 11.0 7.0 3.5 5.1 7.0 12.1 6.0 10.0 1.0 13.6 4.0 6.0 9.0 9.5 4.0 2.7 4.6 6.8 6.0 1.0 1.8 58.2
8 Garanti BBVA Turkey 1.0 4.0 2.0 10.0 6.0 6.0 0.0 9.7 7.0 3.5 6.0 7.0 13.0 5.0 4.0 2.0 8.8 9.0 10.0 4.0 11.5 7.0 3.8 4.4 9.1 5.0 2.0 1.8 57.3
9 Itau Unibanco Brazil 2.0 4.0 2.0 3.0 0.0 7.0 2.0 6.7 10.0 5.0 5.0 7.0 12.0 9.0 6.0 4.0 15.2 7.0 7.0 2.0 8.0 4.0 7.9 4.3 9.7 0.0 1.0 0.3 56.8
10 Ping An Bank China 2.0 1.0 3.0 3.0 5.0 8.0 5.0 9.0 10.0 5.0 4.0 10.0 14.0 1.0 10.0 5.0 12.8 8.9.0 5.0 2.0 8.0 4.0 1.5 3.7 5.5 6.0 0.0 1.5 55.8

Methodology: The scorecard assessment covers capabilities mapped across seven key dimensions: retail financial performance, retail focus, digital customer base, brand strength, sales management, customer experience, and risk management.

Source: TABInsights

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