This report offers a comprehensive analysis of the top retail banks in key markets around the world, based on the Global Retail Banks Ranking, and covers key insights that can be drawn from the ranking. The ranking evaluates retail banks’ capabilities across six critical dimensions: retail financial performance, digital customer base, brand strength, sales management, customer experience, and risk management. It applies the same rigorous evaluation to leading institutions across the Asia Pacific, Middle East, Africa, Europe, and North and South America.