Banking Research & Consulting

Monday, 6 May 2024

Our archives on Facebook

Chatbots must become

Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.

Research Notes

Non-bank players vie for customers in the digital payments arena

Increasing adoption of digital payments has resulted in stiff competition within the industry. Non-bank payment players have become more aggressive, aiming to grow into full scale financial service providers.

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Our archives on Facebook

Chatbots must become

Non-bank players vie for customers in the digital payments arena