China’s retail banking sector faces regulatory and macroeconomic pressures that are lowering revenues and profits, with banks turning to AI and technology to boost growth and customer engagement
China’s retail banking sector faces regulatory and macroeconomic pressures that are lowering revenues and profits, with banks turning to AI and technology to boost growth and customer engagement
Siew Chan Cheong, group chief strategy and transformation officer at Maybank, discussed how the bank leverages digital innovation and strategic partnerships to enhance customer experience and drive sustainable growth.