Banking Research & Consulting

Thursday, 21 November 2024

Our archives on ChatGPT

Perspectives

Unlimited scope of advanced AI pose both risks and opportunities for banks

Exponential leaps in artificial intelligence and its rising adoption in the financial services industry mean that some risks need to be assessed and managed along the way

Research Notes

Banks must embrace emerging developments in conversational AI to elevate customer experience

Banks have implemented chatbots for operational efficiency and improved customer access, but new AI capabilities expose key gaps in contextual and cognitive capabilities of current bots

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Our archives on ChatGPT

Unlimited scope of advanced AI pose both risks and opportunities for banks

Banks must embrace emerging developments in conversational AI to elevate customer experience